The Telephone Interview

The phone interview…It’s no big deal, right? Easiest thing ever as I talk to people all the time on the phone, right? It will be a piece of cake, wont it? How wrong was I?! 

One morning I received a phone call from an unknown number, I always assume it’s a potential employer calling so I answered as clearly and politely as possible.  It turns out its a Recruitment Representative from Jet2 with regards to a vacancy I have applied for.  I couldn’t for the life of me remember the details of the post so I explained it wasn’t the most convenient time and asked them if it was possible to phone back in 10 minutes.  They were more than happy to oblige.  This gave me enough time to whizz upstairs, open up my job application spreadsheet, click onto the link to the role and have a quick read over the job specification.  By the time the Rep called back 10 minutes later I was completely clued up and feeling confident with my notebook and pen at the ready. 

After the initial pleasantries the Rep then got straight to it and started asking me a lot of competence based interview questions…What could I bring to the Role?  How would I rate myself on Excel?  What project work have I done in the past? I was completely unprepared.  I’d not done any prep on the Company or the role and it showed.  I was trying to base my answers on the job spec I had in front of me on the computer screen, trying to tell her what I thought she wanted to hear, it was all a complete bluff.  I could feel myself getting more and more flustered and found myself giving long winded answers that weren’t even relevant to the question – I was quickly talking myself out of the job by waffling!  

Once the realisation hit me that I was letting this amazing opportunity slip away, I somehow found it inside me, mid-telephone call to compose myself and just speak, normally.  I started to give clear, concise and short answers to the questions and even better, I provided examples of times when I’d performed certain tasks.  I was back on track! 

The call ended about 20 minutes later and in the end it had gone well but it was a big wakeup call that perhaps this job searching wasn’t going to be as easy as I had originally thought.  I had very nearly wasted a good chance of getting a job that I was more than qualified and wholly suitable for because I couldn’t get my act together over the phone.  After this event I did a lot of research on commonly used interview questions and pre-planned my answers carefully using examples of each competence to prove I was capable/experienced. 

I was called back a few days later and was informed I had made it through to the next round of screening.  On this occasion I was lucky, very, very lucky but I vowed never to be that unprepared for anything ever again.  The Military talks a lot about the 7 P’s – stick with em!

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